Our Products
What is in MaddieGirl Shampoos?
First, let’s start by telling you what is not in our products.
All of our products are free from parabens, colorants, sulfates, and GMOs. They are vegan, non-toxic, and of course cruelty free. See our list of harmful ingredients for more details of what potentially harmful elements are often found in grooming products and what they can do. Oh and by the way, check your shampoo labels as they can be in human cleaning products too!
MaddieGirl Dirty Dog Shampoo – A deep cleaning detox shampoo.
Ingredients: Deionized Water (infused with *Camellia Sinensis (Green Tea) leaf extract, *Zingiber Officinal (Ginger) Root Extract, *Bambusa Arundinacea (Bamboo) Extract, *Aloe Barbadensis (Aloe Vera) Extract, *Lavandula Angustifolia (Lavendar) Flower Extract, *Pyrus Malus (Apple) Fruit Extract, Argania Spinosa (Argon) Kernel Oil, *Moringa Oleifera Seed Oil, Disodium Laureth Sulfosuccinate, Sodium Cocoyl Isethionate, Cocamidopropyl Hydroxysultaine, Lauryl Glocoside, Disodium Edta, Ethylhexlglycerin, Caprylhydroxamic Acid, Glyceyl Caprylate, Fragrance made from essential oils and other natural ingredients.
MaddieGirl Itchy Dog Shampoo – A skin soothing shampoo
Ingredients: Deionized Water (infused with *Viola Tricolor (Pansy) Extract, *Wasabia Japonica (Wasabi) Root Extract, *Camellia Sinesis (Green Tea) Leaf Extract, *Zingiber Officinal (Ginger) Root Extract, *Bambusa Arundinacea (Bamboo) Extract, *Aloe Barbadensis (Aloe Vera) Extract, *Lavandula Angustifolia (Lavendar) Flower Extract, *Pyrus Malus (Apple) Fruit Extract, Argania Spinosa (Argon) Kernel Oil, *Moringa Oleifera Seed Oil, Disodium Laureth Sulfosuccinate, Sodium Cocoyl Isethionate, Cocamidopropyl Hydroxysultaine, Ethylhexlglycerin, Caprylhydroxamic Acid, Glyceyl Caprylate, Fragrance made from essential oils and other natural ingredients.
MaddieGirl Scruffy Dog – A leave-in conditioner spray
Ingredients: Deionized Water (infused with *Camellia Sinensis (Green Tea) leaf extract, *Zingiber Officinal (Ginger) Root Extract, *Bambusa Arundinacea (Bamboo) Extract, *Aloe Barbadensis (Aloe Vera) Extract, *Lavandula Angustifolia (Lavendar) Flower Extract, *Pyrus Malus (Apple) Fruit Extract, Cetrimonium Chloride, Amodimethicone, Cyclopentasiloxane, Cetyl Alcohol, *Moringa Oleifera Seed Oil, Vitis Vinifera (Grape) Seed Oil, Argania Spinosa (Argan) Kernel Oil, Hydrolyzed Soy Protein, Hydrolyzed Barley Protein, Hydrolyzed Flax Seed Protein, Hydrolyzed Wheat Protein, Trideceth-5, Glycerin, Ethylexylglycerin, Caprylhydroxamic Acid, Glyceyl Caprylate, Fragrance made from essential oils and other Natural ingredients.
MaddieGirl Stinky Dog – A daily refreshing body spray
Ingredients: Deionized Water (infused with *Camellia Sinensis (Green Tea) leaf extract, *Zingiber Officinal (Ginger) Root Extract, *Bambusa Arundinacea (Bamboo) Extract, *Aloe Barbadensis (Aloe Vera) Extract, *Lavandula Angustifolia (Lavendar) Flower Extract, *Pyrus Malus (Apple) Fruit Extract, Argania Spinosa (Argan) Kernel Oil, *Moringa Oleifera Seed Oil, Disodium Laureth Sulfosuccinate, Sodium Cocoyl, Isethionate, Cocamidopropyl Hydroxysultaine, Lauryl Glocoside, Disodium EDTA, Ethylhexylglycerin, Caprylhydroxamic Acid, Glyceyl Caprylate, Fragrance made from essential oils and other Natural ingredients.
*Organic
Can you use human shampoo on dogs?
No! You should never use human shampoo on dogs. The pH level of a dog’s skin is 7.5, which is slightly below neutral (water is 7.0). Human skin is 5.5 which is 100 times more acidic than a dog’s skin on the pH scale. So if you use human shampoo on a dog, you can actually irritate or do damage to their skin. You can however, use your dog’s MaddieGirl Organics shampoo for your own hair.
Where can I get MaddieGirl Organic Dog Food?
MaddieGirl Organic Dog Food is currently only available within the Seattle, WA area. Our dog food is made to order (by people in a kitchen, not in a factory) then frozen for preservation. Because of the delicate nature of frozen foods, we are currently not able to use any of the existing shipping methods. We are looking for ways to solve this issue so keep checking back with us.
There are many “home-made” or “fresh” dog foods around, is MaddieGirl allowed to make and sell dog food?
MaddieGirl is licensed by the Washington State Department of Agriculture, to make and sell pet food.
What is in MaddieGirl Dog Food?
Our dog food is made with human grade, organic ingredients.
The Beef and Vegetable Blend contains USDA organic ground beef, organic vegetable blend of peas, carrots , broccoli, cauliflower, and zucchini, organic apples, organic kidney beans, organic blueberries, organic brown rice, organic eggs, organic olive oil, organic oats, nutritional yeast, organic kelp, soy lecithin, bone meal powder, and organic ground flax seeds.
The Chicken, Turkey and Vegetable Blend contains USDA organic skinless, boneless chicken breasts, USDA organic ground turkey breast, organic vegetable blend of peas, carrots , broccoli, cauliflower, and zucchini, organic apples, organic kidney beans, organic blueberries, organic brown rice, organic eggs, organic olive oil, organic oats, nutritional yeast, organic kelp, soy lecithin, bone meal powder, and organic ground flax seeds.
We use absolutely no artificial preservatives, flavoring, or coloring.
What are the benefits of your dog food?
Go ahead and take a bite!
Our dog food is made from real human grade organic ingredients that you probably have in your own kitchen. While our food is carefully formulated for dogs, it’s made with food for humans.
It’s cooked low and slow. Our food is cooked slowly on low heat in small batches. This ensures that each bite is nutritious and delicious. Standard commercial kibble is cooked in big batches with high heat and is heavily processed which destroys the natural goodness in the individual ingredients.
There are no preservatives. We vacuum seal each bag of food and pop it in the freezer to keep it fresh. No mysterious science.
Better Health. Just like people, dogs benefit from a clean healthy diet. Benefits include: overall better health, better skin and fur, better digestion and better energy. While we can’t guarantee it, this may mean fewer trips to the vet.
Shipping
Where do you ship to?
We currently only ship within the contiguous US. At this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses.
We currently do not ship our dog food products. It is only available in the Seattle Washington area.
How much is shipping?
We ship by UPS and USPS. Shipping charges will be automatically calculated based on the number of items and their weight in your order.
Flat Rate Shipping:
We may from time to time offer Flat Rate Shipping on certain items.
Free Shipping:
We may from time to time offer free shipping on certain products or on orders exceeding a certain dollar value.
We reserve the right to change these free shipping offers at anytime.
How long does it take to get my order?
Orders are sent out within three business day. Orders may take up to 7 to 10 business days to be delivered depending on the region of the U.S.
How do I track my order?
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 5 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order or backorder)
Do you Collect Taxes?
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Customer Service
How do I Contact Customer Service?
You can reach us on 1-800-549-9455 Mon-Fri 9am-5pm Pacific Time. You can also email us at customerservice@maddiegirl.com and we'll get right back to you with a response. You can also write to us at:
MaddieGirl
Attention: Customer Service
P.O. Box 6296
Bellevue
Washington 98008
What is your return policy?
Our return policy is simple: If you're not 100% satisfied with your Maddiegirl products, you can return them within 30 days from the date you received them.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error. For example the item was damaged, defective, or just wrong. For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit.
Because of health and safety reasons we do not accept returns of food items. However, if the food you received is incorrect or spoiled in any way we will gladly replace it for you or provide a refund on a case-by-case basis.
Maddiegirl.com does not take title of returned items until the item arrives at our address. At our discretion, a refund may be issued without requiring a return.
We currently do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to return the original item, then go to www.maddiegirl.com to purchase the correct item in a new order.
How do I return something?
Give us a call at 1-800-549-9455, or email us at customerservice@maddiegirl.com and we'll provide you with instructions for returning your items. It’s as easy as that!
How long does a refund take?
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 6 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 3 business days).
What is your Privacy Policy?
MaddieGirl respects your privacy rights and is committed to protecting the information we collect from you online. Please see our full Privacy Policy.