Shipping & Returns

ORDER PROCESSING

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 5 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order or backorder)

Orders are sent out within three business day. Orders may take up to 7 to 10 business days to be delivered depending on the region of the U.S.

SHIPPING

We currently only ship within the contiguous US. At this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses.

We currently do not ship our dog food products. It is only available in the Seattle Washington area.

We ship by UPS and USPS. Shipping charges will be automatically calculated based on the number of items and their weight in your order.

We may from time to time offer Flat Rate Shipping on certain items.

We may from time to time offer free shipping on certain products or on orders exceeding a certain dollar value.

We reserve the right to change these free shipping offers at any time.

TAXES

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

RETURNS

Our return policy is simple: If you're not 100% satisfied with your Maddiegirl products, you can return them within 30 days from the date you received them.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error. For example the item was damaged, defective, or just wrong. For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

To return an item please call us at 1-800-549-9455 Mon-Fri 9am-5pm Pacific Time, or email us at customerservice@maddiegirl.com and we'll provide you with instructions for returning your items. It’s as easy as that!

Maddiegirl.com does not take title of returned items until the item arrives at our address. At our discretion, a refund may be issued without requiring a return.

LATE RETURNS

Any item returned after 30 days of receipt is not eligible for refund.

ITEMS NOT ELIGIBLE FOR RETURN

Because of health and safety reasons we do not accept returns of food items. However, if the food you received is incorrect or spoiled in any way we will gladly replace it for you or provide a refund on a case-by-case basis.

Please note that we do not accept returns any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty.

EXCHANGES

We currently do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to return the original item, then go to www.maddiegirl.com to purchase the correct item in a new order.

RECEIVING A REFUND

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit.

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 6 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 3 business days).